Support

We answer all messages within 24 hours. Before reaching out, check the FAQ — your question might already be answered.

Email support@purifyos.app

Frequently asked

How does Striply generate my comics?+

You write or speak about your day (30 seconds or so). Striply's AI writes a 4-panel script, then generates each panel with you as the main character — based on the reference selfie you uploaded at onboarding. Optionally, Story Mode adds narration, sound effects, and turns it into a short shareable video.

Can I change my character later?+

Yes. Go to Profile → My Character → Update photo. Your new selfie becomes the reference for future comics. Old comics keep their original character.

How many free comics do I get?+

Two per week on the free plan, with a small "Made with Striply" watermark on shared comics. Striply Pro removes the watermark and gives you unlimited comics, all three styles (Manga, Superhero, Sunday Strip), Story Mode, and voice cloning.

What happens if the comic isn't good?+

Tap "Regenerate" — it's free if the generation visibly failed. We also automatically retry behind the scenes if quality drops below a threshold.

Can I add my partner / kids / pet as characters?+

Yes — Pro users can add up to 5 supporting cast members in Profile → My Character. Snap a clean photo of each person and give them a name. They'll appear in comics when you mention them in your journal entry.

How do I cancel my subscription?+

Subscriptions are managed by Apple. Open Settings → Apple ID → Subscriptions → Striply → Cancel Subscription. Your Pro features stay active until the end of the current billing period.

Can I get a refund?+

Refunds are handled by Apple. Visit reportaproblem.apple.com and select the Striply purchase. We can't issue refunds directly.

Is my journal text private?+

Yes. Your entries are processed only to generate your comic and are not used to train external AI models. See our Privacy Policy for full details.

Why isn't my voice input working?+

Striply uses Apple's on-device speech recognition. Go to iOS Settings → Striply and enable Microphone + Speech Recognition. Background noise can also cause poor transcripts — try a quieter environment.

My streak disappeared!+

Streaks require at least one comic per day. If you missed a day, the streak resets. Pro users get one "streak freeze" per month — message us and we'll restore it.