Support
We usually reply within one business day.
For everything — bugs, billing, questions
support@purifyos.appBefore you write
Most questions are covered in the FAQ below — please skim first to get faster answers.
Frequently Asked Questions
How do I add items to my pantry?
Tap the + button in the center of the bottom tab bar. You can take a fridge photo (AI extracts items automatically), type an item manually, or use voice input.
How accurate is the AI ingredient detection?
Our AI is correct on most items but it isn't perfect — packaging glare, deep shelves, or unusual products can throw it off. After every scan you get a confirmation screen where you can edit, remove, or add items before they're saved.
Are my fridge photos kept on your servers?
No. Photos are sent to our processing pipeline, analysed by AI, and auto-deleted within 24 hours. Only the ingredient list is kept in your pantry.
How do I cancel my Pantry Pro subscription?
Open iOS Settings → tap your name at the top → Subscriptions → Pantry → Cancel Subscription. Your Pro features stay active until the end of the current billing period.
How do I delete my account and all my data?
In the app, go to Profile → Privacy → Delete account. You'll be asked to confirm. All your pantry, cooking history, and personal data are erased within 30 days. You can also export everything as JSON before deleting.
How do I share my pantry with my family?
Open Profile → Household → Invite. Up to four family members can share one pantry. Anyone can add and remove items, and everyone gets the same expiry alerts.
Voice cooking mode isn't responding — what should I do?
Make sure you've granted microphone permission (iOS Settings → Pantry → Microphone). Voice mode needs an internet connection. If it still fails, use the buttons at the bottom of the cooking screen as a fallback — every voice action has a tap equivalent.
Why can't the app recognise my photo?
Try better lighting, open the fridge fully, and avoid extreme close-ups. If the AI still struggles, tap 'Add manually' and type the items you can see — the app gets better the more you use it.
How do I restore purchases on a new iPhone?
Sign in with the same Apple ID you used originally. Open Profile → Subscription → Restore purchases. Your Pro entitlement and any extra credits will sync back within seconds.
App information
1.0.0
iOS 17.0+
Worldwide