Support
We answer all messages within 24 hours. Before reaching out, check the FAQ — your question might already be answered.
Email support@purifyos.appFrequently asked
How do I score an outfit?+
Three steps: (1) Tap the camera button on the home screen. (2) Snap a full-body photo of your outfit in good light, or pick one from your camera roll. (3) Tap Score — in a few seconds you'll get a 0-100 score across color harmony, fit, occasion, and trend, a written critique, and three AI-styled alternative outfits.
My score is still loading or stuck — what should I do?+
First, check your internet connection. If you're on weak Wi-Fi or cellular, switch networks and tap Retry. If the score never returns and a credit was used, force-close the app and reopen — the score will appear in your style history. Still missing? Email support and we'll refund the credit.
Why was my photo refused?+
OutfitScore refuses photos for three main reasons: (1) the photo contains nudity, sexual content, or other prohibited material — our content filter blocks these; (2) no person is detected in the frame; (3) only your face is visible and we can't see your outfit. Try again with a full-body or upper-body photo of yourself wearing the outfit you want scored.
What's the difference between Weekly and Annual?+
Weekly gives you 50 credits per week. Annual gives you roughly 800 credits per year and starts with a 3-day free trial that converts to $59.99/year unless you cancel at least 24 hours before the trial ends. Both renew automatically until cancelled.
How do I subscribe, restore, or cancel my subscription?+
Subscribe: open OutfitScore, go to Settings → Upgrade, pick a plan. Restore: Settings → Restore Purchases (use the same Apple ID that purchased). Cancel: iOS Settings → your Apple ID → Subscriptions → OutfitScore → Cancel. Your subscription credits stay active until the end of the current billing period.
Can I get a refund?+
Refunds are handled by Apple. Visit reportaproblem.apple.com and select the OutfitScore purchase. We can't issue refunds directly. One-time credit packs are non-refundable except as required by Apple's policy.
How do I delete my account and all my data?+
Open OutfitScore, go to Settings → Privacy → Delete Account, and confirm. Your scores, photos, critiques, and generated alternatives are hard-deleted within 30 days. Subscription receipts may be retained where law requires.
Are my outfit photos private?+
Yes. Photos are processed only to score your outfit and generate alternatives for you. We do not sell your data, share it with advertisers, or train third-party AI models on your photos. Source photos used only as scoring input are deleted within 24 hours. See our Privacy Policy for full details.
How do I email support?+
Email support@purifyos.app from the address tied to your Apple ID. Include a short description of the issue and a screenshot if relevant. We answer all messages within 24 hours.